Communications Coordinator & Customer Service Representative
This is an entry level role in a well-respected membership organization devoted to advocating and promoting a strong, healthy and diverse business community in El Dorado County.
Position Summary:
This position has a strong focus on customer service providing helpful information to visitors, residents, and members. It serves in a supporting role to a small friendly team but reports directly to Chief Executive Officer. Primary responsibilities include answering phones, develop and implement digital communications including social media profiles (Facebook & Instagram), emails & newsletters. The role includes program coordination and documentation duties. Strong organization and communication skills, attention to detail and the ability to handle multiple tasks is required.
Responsibilities:
- Answer the phone
- Frontline customer service
- Update content on El Dorado County Chamber website
- Maintain community calendar
- Respond and fulfill visitor guide and relocation requests
- Order office supplies
- Receive & process mail
- Develop, schedule & implement email communications to database
- Coordinate social media posts
- Keep visitor & membership information organized & complete
- Coordinate EDC Stay & Play Shuttle applications & documentation
- provide administrative support to staff as needed
Qualifications:
To perform this job successfully, an individual must have a working knowledge of Microsoft Word, Outlook, WordPress, Canva, connectDaily, social media, Constant Contact, and a healthy willingness to learn.